Operations and systems consulting
Operations consulting for businesses that have outgrown how they run
You should be leading the business, not chasing every job yourself. I put in the processes, roles and systems that let your team get on with the work, so you can step back without things falling over.
Signs you need this
- You are the answer to every question, so you are the bottleneck
- The same mistakes keep happening because nothing is written down
- You cannot see at a glance which jobs are late, stuck or unprofitable
- Staff turnover means starting from scratch every time
- Growth feels like more chaos rather than more profit
What I do
Process mapping
I map how work actually moves through the business today, then redesign it so it flows.
Roles and responsibilities
Clear ownership of every task, so nothing relies on memory or goodwill.
Written procedures
Simple, usable procedures your team can follow and new starters can learn from.
Reporting and KPIs
A handful of numbers that tell you how the business is really doing, each week.
Systems set up
The right tools, usually Monday.com, configured around your process rather than the other way round.
Suppliers and regulators
I can manage the conversations with suppliers, landlords, auditors and regulators for you.
What you have at the end
A clear map of how the business runs
Written procedures for the core tasks
Defined roles and responsibilities
A working system with dashboards
A team trained to use it
Weekly numbers you can trust
How it works
Weeks 1 to 2: discovery
Time with you and your team to understand what happens today and where it breaks.
Week 3: plan
A short written plan with priorities, costs and what will change for each person.
Weeks 4 to 8: build
Processes, systems and documents built and tested with the people who will use them.
Ongoing: support
Monthly check ins and reporting while the new way of working beds in.
How pricing works
Hourly
For advice, reviews and smaller pieces of work. Quick calls and questions are free.
No minimum term
Project
Discovery, plan and build, quoted once I understand the work.
Fixed quote after discovery
Paid monthly as work is done
Ongoing support
A set number of hours each month for reporting, changes and advice.
Monthly report
Cancel any time
Working with Ed has helped us tighten our operations and think more commercially about how we run the business. He is proactive, structured, and brings solutions rather than problems. A trusted advisor who adds value well beyond the original brief.
Questions
How long does it take?
Most projects take six to ten weeks from the first conversation to a working system, depending on the size of the team and how much needs to change.
Will my team actually use it?
They help design it, so it reflects how they really work. I also train them and stay involved while it beds in.
Do I need to buy new software?
Not always. Sometimes the fix is a clearer process in the tools you already pay for. When a new system is needed, it is usually Monday.com.
Can you work part time inside the business?
Yes. Some clients use me as a part time operations lead on a monthly arrangement.
Let’s talk about your business
A short, no obligation call to understand what is getting in the way. Based in North West London, working across London and the UK.